Yes – all our mugs are already gift boxed at no extra cost! Can I send my gift directly to the recipient? Yes – our mugs are both dishwasher and microwave safe – see our helpful tips on how to care for your lovely new mug here. The type that tea just tastes better in! Are your mugs dishwasher and/or microwave safe? Yes – all our mugs are quality fine bone china. To make it stronger, use upper and lower case letters, numbers, and symbols like ! ” ? $ % ^ & ). Hint: Your new password should be at least twelve characters long. If you have forgotten your password, you can reset it here. How do I reset my password to my online account? Please see the previous FAQ question on how to set up a new account. In June 2022 we moved onto this new website! So if you had an online account with us on our old website then you may need to setup a new account. Why can't I log into my online account I had a couple of years ago? Hint: Your password should be at least twelve characters long. On the Checkout Page there is a tick box which asks if you would like to ‘Create an account?’ and once selected this will bring up a new box where you can create your password. If you would like an account, you can do this during the checkout process. We have set up the guest facility on our website so you don’t need an account to make a purchase! How do I create an account on your website? Please call us on 01263 713417 and ask for our retail customer service team. Unfortunately we cannot accept cheques, but if you would prefer to order over the telephone we can also take a card payment from you at this point. Contact us is via email: or by calling 01263 713417
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